If the customer realizes that there is an error on the shipping information, he/she must contact us before the order is processed (within 12 hrs.) by phone, WhatsApp us or email to [email protected] and clarify the correct shipping address. We are not responsible for shipping details that are incorrectly supplied by the customer.
Redirecting charges apply.
Once a shipment leaves the plant with an incorrect address, there is a minimum ADMIN fee of $15 applies to all shipments that need to be redirected. Should a shipment be returned to the manufacturer it will automatically be considered UNDELIVERABLE until further investigations are done, the customer will be responsible for all shipping costs related to re-route and re-ship of the package if applicable.
Note: Additional Shipping Fees and VAT may apply.