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How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout. For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these [...]

By |2020-12-07T16:55:24+08:00December 7th, 2020||0 Comments

Refund / Return Policy

We offers a thirty (30) day satisfaction guarantee on FOUNTAIN OF LIFE products for any reason except for taste to customers. Damaged or broken Fountain of Life bottles received from us or manufacturer should be reported within 5 days of receiving the order. If the report is not received within the time frame the replacement [...]

By |2020-12-15T23:46:45+08:00December 5th, 2020||Comments Off on Refund / Return Policy

Shipping Error

If the customer realizes that there is an error on the shipping information, he/she must contact us before the order is processed (within 12 hrs.) by phone, WhatsApp us or email to [email protected] and clarify the correct shipping address. We are not responsible for shipping details that are incorrectly supplied by the customer. Redirecting charges [...]

By |2020-12-05T23:22:29+08:00December 5th, 2020||Comments Off on Shipping Error

How can I make changes or cancel my order?

Please contact us immediately with your name, order number and what you’d like to change. Once your order starts processing, we can’t make any changes. In order to prevent any changes, please ensure a complete residential/business address including any apartment/unit number, city, state, country, postal code and mobile number at the time of your product [...]

By |2020-12-05T23:17:32+08:00December 5th, 2020||Comments Off on How can I make changes or cancel my order?

What payment methods do you accept?

We accept all major credit cards and debit cards including Visa, Mastercard, Amex and Discover. Google Wallet and Apple Pay are also accepted. All product prices are in US dollars. We are not responsible to cover any foreign exchange conversion rates and fees agreed to between the card holder and the credit/debit card issuer. Unauthorized [...]

By |2020-12-24T23:30:29+08:00December 4th, 2020||Comments Off on What payment methods do you accept?

Will I have to pay import duties and taxes?

We offers full service shipping (Customs & duties paid by us) to below countries: CANADA USA GABON GREAT BRITAIN   KENYA RWANDA SINGAPORE TAIWAN PHILIPPINES Self Clearing Shipping to THE REST OF THE WORLD. This means all charges being applied to the package by customs for clearance (duties/taxes/vat charges) will be paid by the buyer/customer/recipient and [...]

By |2020-12-05T23:25:31+08:00December 4th, 2020||Comments Off on Will I have to pay import duties and taxes?

When will my order ship?

Once an order is placed, it typically takes 1-3 business days to process. Please ensure a complete residential/business address including any apartment/unit number, city, state, country, postal code and mobile number at the time of your product order. We'll send you an email as soon as your order has shipped with your tracking information. You [...]

By |2020-12-05T23:18:34+08:00December 4th, 2020||Comments Off on When will my order ship?

Is Fountain of Life sustainable?

These forests are all part of Finland’s sustainability program for several decades. As 60 percent of the forests in Finland are owned by ordinary Finnish people, it is managed as a family bioeconomy with future generations in mind.

By |2020-12-04T21:57:59+08:00November 4th, 2020||Comments Off on Is Fountain of Life sustainable?

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